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By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account and more.
Create an accountShipping and returns
Your order will be shipped via PostNL and its international network of worldwide partners.
Time of delivery
Orders placed before 6:00 PM will be processed the same day and will usually be delivered to your home the next day. For the rest of the European Union, it may take a little longer for your order to arrive. Orders outside the European Union may take up to 14 working days.
Track and Trace
You can track the status of your order and shipment in your ONEDR account. As soon as we have shipped your order, you will receive an automatic e-mail message with a tracking link from our shipping partner DHL or PostNL.
My Track and Trace says that the package has been delivered, but I have not received anything?
That's annoying to hear! Unfortunately, we notice that this happens more often, especially during busy periods for the delivery services. We kindly ask you to wait an extra two days. We often see that your package is still delivered!
Not at home?
In the Netherlands, we send all our packages with DHL and Postnl. If DHL or Postnl fails to deliver the package to your home, you can see what happened to your package in the track and trace.
I missed the delivery person. What now? Don't worry! This can happen, and the delivery service knows this too. If you have entered specific delivery preferences on your account, they will follow these. Is this not the case? Then they will most likely deliver your package to a collection point near you. They may also deliver your package to your neighbors, or they may try to deliver the package again the next day. Do you see on your track & trace that the package is being returned to us? Then contact our customer service, and we will be happy to help you find a solution!
Shipping costs
Netherlands
Fixed rate: € 6.95
Orders from € 199.90: free shipping!
Countries of the European Union
Flat rate: €14.95
Orders over €299.90: free shipping!
Worldwide (United States, Australia etc.)
Flat rate: €19.95
Orders over €399.90: free shipping!
Easy and fast returns
Do you want to return (one of) your products? Quickly cross it off your to-do list and send your return to us within 14 days. Click HERE. And you can register your return there. Everything follows automatically.
The return costs are for your own account. If you want a different color or size, you can place a new order. The amount of the first order will be transferred within a week.
Questions?
Do you have questions or problems with registering the return? Can't figure it out yourself? No problem, we are happy to help you. Contact our customer service.