Returns

Easy and fast returns

Do you want to return (one of) your products? Quickly cross it off your to-do list and send your return to us within 30 days. Your product will be exchanged properly or the purchase amount will be refunded. We ask you to return the products in as original and undamaged condition as possible. (Please note that the amount to be refunded may be lower because you will end up in a lower discount scale).

The return costs are for your own account, but in the event of an exchange we will send the replacement products to you free of charge.
Send the product to be returned to the return address below, please note: do not forget to include your order number.

How do I place a return?

1. Look up your order number for the order in question
2. Add this document to your order. Don't have a printer? No problem, please email the required information from the form to [email protected].

Don't have an account with ONEDR yet?

Click here to set a login password
Enter your email address with which you placed the order
Click on reset password
You will receive an email at the email address you provided
Follow the steps in the email
Your right of withdrawal

You have the right to withdraw from the agreement within 30 days without giving reasons. The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your withdrawal from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you revoke the agreement, you will receive all payments you have made up to that time, including delivery costs (with the exception of any additional costs resulting from your choice of a different method of delivery than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract. If you only return part of your order, the delivery costs will not be refunded. In addition, any discount, for example from a composite package or discount scale, may expire.

We will refund you using the same payment method as you used for the original transaction, unless, in very few cases, you have agreed otherwise; in any case, you will not be charged any fees for such reimbursement. We may wait with reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first. You must return the goods without delay, but in any case no later than 14 days after the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the period of 14 days has expired. The direct costs of returning the goods are at your expense. You are only liable for any diminished value of the goods resulting from use of the goods that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Return address:

ONEDR
Schutsboom 58
5706KH Helmond
The Netherlands

As soon as we have received your order, the return will be processed as soon as possible.

To ask?

Have you ordered the wrong size or do you have another reason why you want to return a product? Don't forget to state the reason for your return. Can't quite figure it out yourself? No problem, we are happy to help you. Please contact our customer service.